Q: Which patches are deployed?

A: Critical patches for Microsoft operating systems and Microsoft applications.

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Q: Is it really automatic, or do I need to test and approve patches?

A: It’s automatic. We’ll even troubleshoot patch installation before getting you involved.

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Q: When are the patches deployed? Do you reboot our systems automatically?

A1: Workstations – each day between midnight and 6AM in your specific time zone.

A2: Servers – Saturday and Sunday between midnight and 6AM in your specific time zone.

A3: Systems are not automatically rebooted.

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Q: Can these defaults be changed?

A1: Yes. Right now, it requires you to ask us to perform the change. In the future, we’ll let you.

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Q: If I have 50 servers that need patch MSxx-yyy, is it copied down once or 50 times?

A: Properly implemented, the patch is downloaded only once per physical site.

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